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DMV News Releases

FOR IMMEDIATE RELEASE

Wednesday, January 18, 2012

DMV Saved $4.7M in 2011 While Simultaneously Improving Service
Wait Times Shorter; More Customers Using Internet

RICHMOND - The Virginia Department of Motor Vehicles continues to reduce costs and provide more services for Virginians. "Through a variety of cost-cutting measures we've implemented, DMV saved $4.7 million in 2011," said DMV Commissioner Richard D. Holcomb. "In addition, our wait times are shorter, more customers than ever are logging on to do their DMV business, and we're also bringing services to you through our exciting DMV 2 Go program."

Examples of cost-saving initiatives include:

  • Thirty-one transactions are now available on DMV's website and many customers are taking advantage of the convenient services. Eighty percent of DMV customers are using an alternative method to renew their decals rather than visiting a DMV office, and 40 percent of those are using the web. This online migration benefits the Commonwealth since it costs DMV $9.55 to process a vehicle registration renewal transaction inside a customer service center vs. only $3.83 for the same transaction online. Another example - it costs $22.40 to process a driver's license renewal transaction in a customer service center and only $11.26 online.
  • Three-quarters of a million Virginians have signed up to receive vehicle and driver's license renewal reminder alerts from DMV via email, phone or text message saving the agency more than $400,000 in postage and printing fees.
  • An Information Technology Infrastructure Review Team was established to reduce the agency's data storage and server costs, producing more than $1.4 million in savings in 2011.
  • The ability to accept debit card payments through customer-facing machines installed at the front counters of DMV offices last year resulted in a savings of $200,000 in credit card fees.
  • By eliminating paper reports and making those and other documents available electronically, DMV eliminated 6.4 million pieces of paper.

While reducing costs, DMV improved customer service during 2011. Wait times decreased from an average of eight minutes statewide with same number of employees. "We're getting you in and out more quickly, and serving you faster," Holcomb said. "Just think of what you can do with eight extra minutes in your day."

Also for added convenience, DMV is now bringing services directly to today's busy Virginians - at work, at college or while serving our country in the military. Through the DMV 2 Go program, two mobile offices on wheels visited dozens of sites last year including local government centers, the Fort Lee military base in Prince George, the military base at Quantico, the Woodrow Wilson Rehabilitation Center in Fishersville, and universities including George Mason, Norfolk State, Virginia Union and Virginia State. The unit also provided disaster relief to customers in hurricane- and tornado-ravaged areas of Virginia last year. In addition, DMV and the Department of Juvenile Justice (DJJ) are partnering to provide driver's license and ID card services to detained individuals at DJJ's facilities through DMV 2 Go. "By allowing these juveniles to leave a facility with a credential already in hand, the state is helping to place them on the right track for a positive future," Holcomb said.

He added, "Our new DMV 2 Go program, continued cost savings, website offerings and shorter wait times are examples of our commitment and dedication to a better Virginia."

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