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DMV News Releases

FOR IMMEDIATE RELEASE

Monday, February 6, 2012

DMV Serves nearly 300 at the General Assembly
DMV 2 Go Mobile Office Brings All DMV Services to Convenient Locations

RICHMOND-The Virginia Department of Motor Vehicles' mobile customer service center, called DMV 2 Go, offered convenient service for Virginia legislators, state employees and other customers downtown last week across from the General Assembly building. The handicapped-accessible full service office provides all DMV transactions. Also throughout the week, DMV employees also served customers in the lobby of the General Assembly building, answering questions and helping people sign up for online DMV accounts and e-notifications. Nearly 300 Virginians received assistance during the week-long event recognizing the one-year anniversary of the DMV 2 Go program.

"DMV 2 Go made its inaugural outing one year ago at the General Assembly building and has been back four times since," said DMV Commissioner Richard D. Holcomb. "With each visit, more people including legislators and their staff members are taking advantage of this convenient service."

While touring DMV 2 Go, Lt. Governor Bill Bolling renewed his driver's license. "This service is amazing," said Bolling. "I work hand-in-hand with Governor McDonnell and other state leaders including Commissioner Holcomb to find ways to make government services more efficient and accessible to Virginians. The DMV mobile office epitomizes accessibility by bringing services directly to customers." Bolling also joined three quarters of a million other Virginians in signing up to receive driver's license and vehicle renewal notices via email. "It was a bonus to be able to quickly conduct personal DMV business," said Bolling.

District 10 Senator John Watkins stopped in to renew his driver's license, a transaction he needed to conduct in person after renewing online last time. There was no wait, and staff on the mobile office completed Watkins' transaction in about five minutes. "What a wonderful and efficient showcase of government services," said Senator Watkins. "I needed to get to the DMV, but during session, it's so hard to slip away. I was delighted to hear that DMV was coming to me, and I was impressed by how quickly I was able to get in and out at the mobile office."

Secretary of Transportation Sean Connaughton and VDOT Commissioner Greg Whirley visited the DMV booth inside the General Assembly building lobby. DMV staff members answered questions and enrolled customers for myDMV accounts. Through myDMV accounts, customers conduct secure transactions and view their DMV information online. Secretary Connaughton was impressed by how many people took advantage of DMV services at the capital. "DMV figured out a way to make the lives of many state leaders and workers easier during one of their busiest times of the year, and that's not easy to do," said Connaughton.

Thanks to a new partnership with the Department of Game and Inland Fisheries (DGIF), DMV customers can now buy hunting and fishing licenses. DMV 2 Go issued its first fishing license to a customer who stopped in to change his address on his ID card. "When our employees told the customer that he could get his fishing license during the same DMV visit, he was thrilled. He left within minutes with his fishing license in hand," said Commissioner Holcomb.

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