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DMV News Releases


Thursday, February 9, 2012

DMV Mobile Office Launches Monthly Partnership with City of Salem
DMV 2 Go to Serve Customers Outside Salem Civic Center

RICHMOND-DMV's Roanoke-based mobile customer service center, called DMV 2 Go, is launching a monthly partnership with the City of Salem, offering another convenient and consistent method for customers to do their DMV business. DMV 2 Go will be open for business on Thursday, February 23 from 9:00 a.m. to 4:00 p.m. at the Salem Civic Center at 1001 Roanoke Boulevard. The mobile customer service center will return during the same hours on the fourth Thursday of each month.

The handicapped-accessible full service office provides all DMV transactions including driver's licenses and ID cards, disabled parking placards, vehicle titles, license plates and decals. In addition, if Virginians have recently moved, they can stop in to update their addresses on their DMV record and for voter registration. A wireless Virginia Internet portal is available with information on other Virginia government services.

In the past, DMV had five mobile offices that traveled to provide services throughout Virginia. The units were sold after state budget reductions in 2002, but DMV is rebuilding the program by acquiring and renovating used vehicles. Customers have commented to DMV staff that they remember and enjoyed when a mobile office used to set up at the farmers market in Salem in the late 90s.

"This monthly partnership has grown out of popularity," says DMV Commissioner Richard D. Holcomb. "DMV's mobile office has visited the Civic Center four times recently, and we served more and more customers with each visit. On January 9, more than 125 customers conducted their DMV business inside the mobile office. We plan to add three more mobile units to the fleet this spring to conveniently serve even more customers across Virginia."

"I had a chance to see firsthand the great service the DMV mobile office provides back in October," said Delegate Greg Habeeb. "I was especially impressed that the unit is handicapped accessible and therefore equipped to serve those among the most vulnerable in our population-the elderly and disabled. I am delighted that this service will be available to the citizens of Salem each month."

Senator Ralph Smith was also excited to hear that the mobile office is making more regularly scheduled stops in the Roanoke Valley. "In some places within my district, people have to drive more than 30 miles to visit a full-service DMV office, so DMV 2 Go is a great option. It is obvious people living in Salem are enjoying it."

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