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DMV News Releases


Thursday, September 19, 2013

Virginia DMV Sets the Record Straight on Marketers Using Its Name
DMV Alerts Customers About Companies Claiming to Have Information from DMV

RICHMOND - The Virginia Department of Motor Vehicles (DMV) is warning its customers to be wary of companies who call claiming that they can offer cheaper insurance rates based on information from the customer's DMV record. DMV does not sell insurance, solicit the sale of insurance, or release driver information for marketing purposes.

"A few of our customers have called us to let us know they have received automated messages from insurance companies saying they are entitled to a lower insurance rate based on information from their DMV records," said DMV spokesperson Sunni Brown. "We thank our concerned customers for bringing these calls to our attention, and we want to make sure all our customers are aware in case they get a similar call."

DMV is keenly aware of its responsibility to ensure that the information it maintains is used only for the purposes authorized by law; in fact, Virginia has some of the strictest privacy laws in the country.

Virginia statutes stipulate that driver and vehicle records are privileged and are not available to the general public. DMV may only release driver, vehicle and personal information from its records under specific conditions. Virginia statutes do not permit DMV to release name and address information for marketing purposes.

By law, insurance companies have access to limited DMV data only under certain circumstances. An insurance company could access information from driving records only for a customer it insures or for a potential customer who reached out to it inquiring about coverage. Insurance companies also have access to crash reports if the crash involves a person or property they insure.

These calls are not unique to Virginia DMV customers. Customers from motor vehicle agencies across the country have received similar calls and notified their state jurisdictions. Customers who receive similar calls can report them to DMV for further investigation. Visit for contact information.

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P.O. Box 27412
Richmond, VA 23269

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